Privacy Policy

1. Introduction

Welcome to CloudSecure Downloads ("we," "us," "our"). We build professional software and applications ("our products") designed to help digital creators and software developers sell their work securely and efficiently.

This Privacy Policy explains how we collect, use, and share information when you visit our website (cloudsecuredownloads.com), purchase our products, or use our applications on your e-commerce platform.

2. Information We Collect

We collect information in a few different ways:

A. Information You Provide Directly to Us:

  • Account & Purchase Information: When you purchase a paid version of our products, we collect your name, email address, and billing information to process the transaction and create your account.
  • Support & Beta Program Inquiries: When you contact us for support, join our beta program, or apply for a career, you may provide us with your name, email address, website URL, and other information relevant to your request.

B. Information We Collect Automatically on Our Website:

  • Analytics Data: Like most websites, we use analytics services (e.g., Google Analytics) to understand how visitors use our site. This may include your IP address, browser type, and general location data.
  • User Experience Analytics (Microsoft Clarity): We use Microsoft Clarity to improve our website's user experience. This service helps us understand how users interact with our site by providing heatmaps and session recordings. This data is used to identify and fix usability issues. All personally identifiable information is masked by Clarity where possible.

C. Information Our Products Process on Your Behalf:

This is information that our products handle on your website when you install and configure them. You are the controller of this data; our product is the processor.

  • Your API Credentials: Our products require you to enter API keys for services like Cloudflare R2 and Brevo. This sensitive information is encrypted and stored in your website's database.
  • Your Customers' Data: When a customer purchases a product through your e-commerce store (e.g., WooCommerce), our product interacts with their order data to function. This includes their name, email address, and order details for the purpose of generating license keys and secure download links.
  • Your Customers' Usage Data: To protect your files, our product logs the IP address of the user who initiates a download. For products with watermarking, the product may use the logged-in user's name to generate the watermark.

3. How We Use Information

We use the information we collect for the following purposes:

  • To Provide and Maintain Our Services: To process your payments, deliver the product files, and validate your license key for support and updates.
  • To Secure Your Products: Our applications use your customers' data to generate unique, expiring download links and license keys to prevent unauthorized sharing.
  • To Provide Customer Support: To respond to your questions and help you resolve technical issues.
  • To Improve Our Products and Website: To understand how our products are used, identify bugs, and improve the user experience on our website.

4. How We Share Information with Third Parties

We do not sell your personal data. We only share information with third parties when it is essential to provide our services.

  • Payment Processors (e.g., Stripe, PayPal): We share your purchase information with our payment processors to securely handle transactions.
  • Analytics Providers: We share aggregated, anonymized, or pseudonymized data with analytics services like Google Analytics and Microsoft Clarity to help us understand and improve our service.
  • Our Licensing Server: To validate your license for ongoing updates and support, our product communicates with our secure licensing server. The data shared includes your license key and site URL.
  • Cloudflare R2: Our product facilitates the connection between your website and your Cloudflare R2 account. We do not share your users' personal data with Cloudflare; we simply provide the tools for your site to generate secure links to files you store in your own R2 bucket.
  • Brevo (Optional): If you choose to enable the Brevo integration in the Pro version, our product will send your customers' order information (name, email, purchase details, license key) to your own Brevo account as you direct.

5. Data Security

We take the security of your information seriously. We use standard security measures, including the encryption of sensitive data like API keys stored by our products in your database. However, no online service is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Data Rights

You have rights over your personal data. Depending on your location, these may include the right to access, correct, or delete the personal information we hold about you. To make a request, please contact us using the information below.

For data that our products process on your behalf on your own website, you are the data controller. You are responsible for honoring the data rights of your own customers.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].

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